FAQ
1. May I know your company Structure?
A: Sure, we are a Group company, Invested by Power-time Group Limited, with over 10 years of experience in LED products.
Aurora Factory consists of HR, R&D, Sales, accounting, QC, property and productions departments, etc.
2. What's certificate AURORA light got from the Authority laboratory?
A:ISO9001,CE,ROHS,IP68,IP69K,E-mark,SAE,UV,SaltFog,HighTemperature,-40 degree Low Temperature,Dust,Vibration, dropping ball.
3. Can accept sample orders?
A: Sample order is welcome for quality test.
4. What's your MOQ?
A: As a factory, our MOQ is 10 kits with mixed models.
5. Do you offer OEM or ODM services?
A: Yes, we have an R&D department, that can offer OEM, and ODM services if your order amount is enough.
6. How do you control quality?
A: We have a strict quality test such as :
1. E-mark, RoHS, REACH, ELV, PVC free, MSDS
2.-40 ºC Low-temperature operation test
3.85ºC temperature, 85% humidity Test, equal to 3000 hours
4.105 ºC high temperature accelerated test, equal to 3000 hours
5.3000Hours Room temperature operating test
6. Thermal shock and Climatic sequence test
7. Dropping and Vibration test
8. Weight and degassing test
9.Beam pattern/lumen/power/CCT test
10. Dimension measure
7. What is the warranty?
A: The warranty is 2 years.
8. How long is the lifespan?
A: More than 50,000 hours.
9. How many lights can AURORA produce in one month?
A: Around 500,000pcs.
10. Can you provide an FBA shipping service and Amazon labeling service?
A: yes, we provide FBA shipping service and FREE Amazon labeling service.
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